Bx99 bus believes that the joy of gaming is only meaningful when done in a healthy and controlled manner. We provide a wide range of tools and resources to ensure your experience on this platform remains enjoyable, never burdensome.
At bx99 bus, we built this platform for entertainment — not as a way to resolve financial or emotional problems. Playing online casino, slots or sports betting should be a fun and relaxing activity, not something that causes stress or anxiety in your daily life.
Most Malaysian users play responsibly and enjoy our platform without any issues. However, we recognise that a small number of individuals may face challenges managing their gaming habits. That is why we have invested in a comprehensive support system to assist anyone who needs it.
We encourage every bx99 bus member to understand the difference between entertainment and addiction, set clear limits before playing, and reach out to us without hesitation whenever you feel the need. There are no silly questions when it comes to your wellbeing.
Always remember: Gambling is entertainment, not an investment. Only wager money you can afford to lose, and never chase losses with larger bets.
We provide a range of tools directly within the platform to help you stay in control, accessible at any time without needing to contact anyone.
Set a maximum deposit limit for your account on a daily, weekly, or monthly basis. The limit takes effect immediately and can be lowered at any time via your account settings.
Set a maximum duration for your gaming session. Once the time limit is reached, the system will alert you or automatically log you out so you can take a break.
Set the maximum amount you are willing to lose within a given period. Once the loss limit is reached, your account will be temporarily blocked from placing new wagers.
Need a short break? Activate rest mode for 24 hours, 48 hours, one week, or one month. During this period, you will not be able to login or place any wagers.
For long-term protection, the self-exclusion option allows you to close your bx99 bus account permanently or for a minimum period of six months to five years.
Our platform sends periodic notifications while you play to remind you how long you have been playing and how much you have wagered, helping you make more informed decisions.
All self-control tools on bx99 bus are designed to be easily accessible without any complicated process. You can manage everything directly from your account dashboard.
Log in and go to the "Responsible Settings" section in your account profile.
ImmediatelyContact our support agent via 24/7 Live Chat for assistance activating limits or self-exclusion.
24/7All self-control features are fully available on the bx99 bus app for iOS and Android.
App ReadySubmit a written request to our team. All self-exclusion requests are processed within 24 working hours.
24 HoursProblem gambling often develops gradually and goes unnoticed. Recognise these early warning signs in yourself or someone you care about:
Continuing to play or increasing wager amounts in an attempt to recover lost money.
Hiding gambling activity or the amount of money spent from family and friends.
Borrowing money or selling assets solely to fund continued gambling.
Work, studies or personal relationships disrupted due to excessive time spent gambling.
Repeatedly trying to cut back or stop gambling without success, despite firm resolve.
Answer the following questions honestly. If you answer "Yes" to two or more questions, we encourage you to speak with our support team or seek professional help.
Have you experienced any of the following situations in the past 12 months?
Do you feel the need to wager increasingly larger amounts of money to experience the same level of excitement?
Do you feel restless, anxious or irritable when trying to cut back or stop gambling?
Have you ever gambled as a way to escape personal problems or negative feelings?
Have you ever hidden your gambling activity from family members, friends or people close to you?
Is your gambling activity causing serious financial problems or conflict in your personal relationships?
Have you ever asked others for financial help due to gambling losses?
If you answered Yes to 2 or more questions, consider reaching out to our support team or using the self-exclusion feature. There is no shame in asking for help — it is a sign of strength, not weakness.
You do not have to face this alone. There are various support resources you can reach out to confidentially and free of charge.
Our support team is ready to help you activate self-control limits, process a self-exclusion, or simply listen to your concerns. Reach us via Live Chat on the platform.
We recommend users who need in-depth support to seek the services of a certified counsellor specialising in addiction and mental health.
Access articles, guides and tips on responsible gaming for free in our platform's FAQ section to build greater awareness.
All requests related to responsible gaming are handled in strict confidence. Your information will not be shared with any third party.