Bx99 bus takes the protection of your personal data seriously. This policy clearly explains how we collect, use, store, and safeguard your information as a member of our platform.
bx99 bus Privacy Commitment: We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. Your privacy is not merely a legal obligation to us — it is a core value that shapes how we build and operate this platform.
Welcome to the bx99 bus Privacy Policy. This document explains how bx99 bus ("we", "Platform") collects, processes, uses, and protects your personal data when you use our website, mobile app, or any of our services.
We understand that your trust in us is not something to be taken lightly. When you register as a bx99 bus member, you share some of your personal information with us — and we take this responsibility very seriously. Every decision we make regarding your data is guided by strict privacy protection principles.
This Privacy Policy applies to all users of the bx99 bus platform, including website visitors, registered members, and any party interacting with our services. By using the bx99 bus platform, you agree to the processing of your personal data as described in this policy.
Bx99 bus collects various types of personal data to enable us to provide a safe, seamless, and high-quality service to all members. The following are the categories of data we collect:
During registration and the KYC verification process, we collect information such as your full name, date of birth, identification card or passport number, residential address, and mobile number. This information is required to verify that you meet the age requirements and to comply with legal obligations related to identity verification.
To process your deposits and withdrawals, we collect information related to your bank account, account number, account holder name, and digital wallet details such as Touch 'n Go eWallet and GrabPay. We do not store full credit card information — all sensitive payment data is processed via 256-bit SSL encryption by trusted third-party payment processors.
We record your activity on the platform, including games played, wagering amounts, wins and losses, and transaction history. This data is used to provide accurate account statements and for internal audit purposes.
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Verification | Full name, IC, date of birth, address | KYC verification & legal compliance |
| Account Data | Username, password (encrypted), email | Account management & security |
| Finance | Bank accounts, digital wallets, transaction history | Deposit & withdrawal processing |
| Technical | IP address, device type, web browser, OS | Security & fraud detection |
| Behaviour | Game history, active time, game preferences | Personalize experience & responsible gaming |
| Communications | Live Chat logs, support emails, feedback | Customer support & service improvement |
The data we collect is used responsibly and only for legitimate purposes. We do not sell your personal data to third parties for marketing purposes. The following are the primary purposes for which your data is used:
We only process your personal data where there is a valid legal basis for doing so. These bases include:
Bx99 bus does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we may need to share your information:
We share necessary data with third-party service providers who assist us in operating the platform, including payment processors, identity verification service providers, cloud computing service providers, and gaming software providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we have specified.
We may disclose your personal data to relevant authorities when required by law, court order, or official request from law enforcement agencies. We will endeavour to notify you of any such disclosure unless prohibited by law.
In the event of a merger, acquisition, or sale of business assets, user data may be transferred as part of those assets. You will be notified in advance of any ownership changes affecting your data.
Protecting your personal data is the highest priority of bx99 bus. We implement multiple layers of technical and organizational security to ensure your data remains safe at all times:
Bx99 bus uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some platform features.
Bx99 bus retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we retain your data in accordance with the retention periods required by Malaysian law, which is typically between five to seven years for financial records and transactions.
Data that is no longer required will be deleted or anonymised in accordance with established security procedures. You may request deletion of specific data not subject to legal retention obligations by contacting our support team.
As a bx99 bus platform user, you have the following rights regarding your personal data, in accordance with the provisions of Malaysia's PDPA 2010:
Obtain a copy of the personal data we hold about you at any time
Request correction of any inaccurate or incomplete data in your account
Request deletion of data that is no longer required, subject to legal obligations
Object to the processing of your data for marketing purposes or certain legitimate interests
Receive your data in a structured, machine-readable format for portability
Request restriction of your data processing under certain circumstances while an investigation is underway
To submit any request regarding your rights, please contact our support team via Live Chat or email. We will process your request within 30 business days. For more complex cases, this period may be extended with notice to you.
The bx99 bus platform is exclusively for adults aged 18 and above. We do not knowingly collect any personal data from individuals under 18 years of age. Should we discover that a child's data has been collected inadvertently, we will take immediate steps to delete that information and close the account in question.
If you believe a minor may have registered an account on our platform, please contact us immediately so we can take the appropriate action.
Bx99 bus reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via:
We encourage you to review this page periodically. Continued use of the platform after any amendments take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to submit a request regarding your data privacy, our team is ready to assist through the following channels:
All privacy-related enquiries will be handled by our privacy officer within the stipulated timeframe. We are committed to ensuring your privacy rights are fully respected and protected.
We invest in the latest security infrastructure so you can play with peace of mind, without worrying about the safety of your personal information.
All data transmitted through the bx99 bus platform is protected by 256-bit SSL encryption — the same technology used by leading banking institutions worldwide.
Our integrated KYC process ensures that only legitimate, verified users can access the platform, protecting our community from misuse.
Bx99 bus fully complies with the Malaysia Personal Data Protection Act 2010, ensuring your privacy rights are protected under the applicable local legal framework.
Your personal data is never sold to advertisers or third-party data brokers. Your information is used solely for the purposes stated in this policy — nothing more.
You may access, amend, or request deletion of your data at any time. Our team processes every request promptly and transparently in accordance with your rights under the PDPA.
Our platform undergoes regular independent penetration testing and security audits to identify and address any vulnerabilities before they can affect your data.